At Mad Barn, we take customer satisfaction seriously and want to make sure you are completely happy with your purchase. We offer a 60-day 100% Customer Satisfaction Guarantee on all our formulas.
Our team is dedicated to going above and beyond to make sure you are getting the right results for your horse. We will do everything we can to ensure your satisfaction and find the right solution for your equine nutrition needs.
Please allow for 2-4 weeks use to see intended results from our products. After this period if you do not feel that you’ve seen the desired results, contact us for a full refund or replacement.
Please get in touch with customer service prior to sending any product back for a return, replacement, or exchange:
With your refund request, please tell us about your experience using the product and why it didn’t work out for your horse. Hearing your feedback on why a product wasn’t the right fit for your horse is really important to us. We are constantly working to improve our formulations and make them work better for horse owners.
Products returned outside of 60 days from the initial purchase date may qualify for exchange or store credit at our discretion. If your product arrived in a damaged or unusable condition, we will ship out a replacement to you.
Initial shipping charges, customs or duty fees are not refundable. Shipping fees for returns and exchanges are the responsibility of the customer.
My Horse Won’t Eat Your Product
At Mad Barn, we do not load up our products with sugar or artificial flavoring agents. This keeps our formulas healthy and nutritious for your equine companions, but may mean it takes more time for your horse to get used to eating certain supplements.
Introducing any new supplement to a horse’s diet can require an adjustment period. Horses have different taste preferences and it might take several attempts for them to get used to consuming the full serving size.
If your horse is not eating your Mad Barn supplements, we can recommend tips and preparations to make them more likely to consume it. In most cases, even picky horses will start eating the full serving size of our supplements, given the right introduction. Starting with a small amount or adding natural flavors may help. We can also offer tips in case your horse stops eating our supplements after using them for a while.
If your horse continues to not eat our product, we would be happy to provide you with a refund or exchange your product for another solution. We can also custom formulate a blend that meets your horse’s individual needs.