Terms of Service

Last Updated: August 17, 2026

These Terms of Service (“Terms”) govern your access to and use of the Mad Barn website, products, services, subscriptions, tools, educational resources, consultations, and other services made available by Mad Barn Inc.

In these Terms, “Mad Barn,” “we,” “us,” and “our” mean Mad Barn Inc. “You” and “your” mean the person accessing the Site, placing an order, creating an account, or otherwise using our Products or Services.

By using the Site, creating an account, placing an order, or enrolling in a subscription, you agree to these Terms. If you do not agree to these Terms, you should not use the Site or purchase Products or Services from Mad Barn.

Certain Products, Services, promotions, subscriptions, or features may be subject to additional terms presented to you at the time of purchase or use. Those additional terms form part of your agreement with Mad Barn.

Nothing in these Terms limits any rights or remedies available to you under applicable consumer protection law that cannot lawfully be waived or restricted.

1. Eligibility and Accounts

You must be at least the age of majority in your province, state, or country of residence, or otherwise have the legal capacity to enter into a binding agreement, to place an order or create an account with Mad Barn.

You are responsible for providing accurate, current, and complete information when creating an account, placing an order, requesting a consultation, or otherwise interacting with Mad Barn.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account. Please contact Mad Barn promptly if you believe your account has been accessed without authorization.

We may suspend or restrict an account if we reasonably believe it is being used fraudulently, unlawfully, in violation of these Terms, or in a manner that threatens the security or operation of the Site.

2. Products and Product Information

Mad Barn makes reasonable efforts to provide accurate and current information about our Products, including descriptions, ingredients, feeding directions, sizes, pricing, and availability.

Product photographs and packaging shown on the Site are provided for reference. Packaging, labels, appearance, ingredients, specifications, or other Product details may change from time to time. You should review the label supplied with the Product before use.

If information on the Site conflicts with the label accompanying a Product, contact Mad Barn before using the Product.

Product availability is not guaranteed. We may discontinue Products, change available sizes or formats, or limit quantities at any time.

If a Product supplied through a subscription undergoes a material change, Mad Barn will provide notice or obtain consent when required by applicable law.

3. Equine Nutrition and Veterinary Information

Mad Barn provides educational information about equine nutrition, health, feeding, management, and related subjects. This information may be provided through articles, product pages, calculators, feeding tools, diet evaluations, consultations, email, telephone, or other communications.

This information is provided for general educational and informational purposes. It is not intended to diagnose, treat, cure, or prevent disease and is not a substitute for veterinary examination, diagnosis, treatment, or advice.

You should consult a veterinarian regarding suspected illness, injury, medication, disease, significant dietary changes, or other matters requiring veterinary care.

Nutrition recommendations and diet evaluations depend on the accuracy and completeness of the information provided to Mad Barn. Factors such as forage composition, feed analysis, body weight, workload, health status, environment, medications, and individual variation can affect a horse’s nutritional requirements and response to a feeding program.

Mad Barn cannot guarantee that any Product, feeding strategy, diet evaluation, calculator result, or recommendation will produce a particular result for an individual horse.

You remain responsible for determining whether a Product or ingredient is appropriate for your horse and for complying with applicable competition, racing, medication, import, and regulatory requirements.

4. Product Use

Products must be stored, handled, measured, and administered according to the Product label and any instructions supplied by Mad Barn.

Do not use a Product if its packaging has been materially damaged, tampered with, or compromised. If you receive a damaged or unusable Product, contact Mad Barn.

Unless specifically stated otherwise, Mad Barn Products are intended for animal use only.

You are responsible for monitoring your horse when introducing a new Product or making a material dietary change. Discontinue use and consult an appropriate veterinary professional if you have concerns about your horse’s response to a Product.

5. Orders and Order Acceptance

When you place an order, you agree that the information you provide is accurate and that you are authorized to use the selected payment method.

An order confirmation acknowledges that Mad Barn has received your order. We may decline, limit, or cancel an order before shipment where reasonably necessary, including because of:

Product unavailability;
suspected fraud or unauthorized payment;
an obvious pricing or listing error;
shipping or regulatory restrictions;
incomplete or inaccurate order information; or
circumstances that prevent us from lawfully or reasonably fulfilling the order.

If we cancel an order after payment has been collected, we will refund the amount charged for the cancelled portion of the order.

We may establish reasonable quantity limits for Products.

6. Pricing, Taxes, and Payment

The price applicable to your purchase is the price displayed to you at or before checkout, subject to correction of obvious errors as permitted by applicable law.

Applicable shipping charges, taxes, and other mandatory charges collected by Mad Barn will be disclosed at or before checkout as required by applicable law.

You authorize Mad Barn and its payment service providers to charge the payment method selected by you for amounts properly due in connection with your order or subscription.

If we discover a material pricing or calculation error affecting an order, we may contact you to offer the option of proceeding at the correct price or cancelling the affected item or order. If an affected charge has already been collected and the order is cancelled, we will refund that charge.

Promotional offers, discount codes, gifts, credits, and other incentives may be subject to separate eligibility requirements, expiration dates, exclusions, and promotional terms.

7. Shipping and Delivery

Available shipping destinations, shipping methods, charges, and estimated delivery times are displayed through the Site or at checkout.

Delivery times are estimates unless Mad Barn expressly states that a particular delivery date is guaranteed.

Carrier delays, weather, customs processing, incorrect delivery information, inaccessible delivery locations, and other circumstances outside Mad Barn’s reasonable control may affect delivery.

You are responsible for providing a complete and accurate shipping address. If an order cannot be delivered because the address provided was incorrect or incomplete, additional shipping charges may apply where permitted by law.

If an order arrives damaged or unusable, or appears to have been lost in transit, contact Mad Barn so we can investigate and provide an appropriate resolution under our Refund Policy and applicable law.

Except where applicable law provides otherwise, risk of loss passes to you when the Product is delivered to the delivery address provided with your order.

International or cross-border orders may be subject to customs requirements, import restrictions, duties, taxes, or fees imposed by governmental authorities. Responsibility for those amounts will be disclosed where required by applicable law.

8. Subscriptions and Automatic Shipments

Mad Barn offers recurring shipment subscriptions for eligible Products.

Subscription Terms

When you enroll in a subscription, the subscription details presented to you before purchase will identify the Product, quantity, shipment frequency, recurring price or applicable discount, and other material terms.

By enrolling, you authorize Mad Barn to automatically place recurring orders and charge your selected payment method according to the subscription frequency you choose until you cancel the subscription.

Your subscription continues until cancelled.

Applicable taxes and shipping charges may be added to each recurring order as disclosed at checkout or otherwise required by law.

Managing Your Subscription

You may change, pause, skip, or cancel an eligible subscription through the subscription section of your Mad Barn account or through another cancellation method Mad Barn makes available.

Where applicable law requires a particular cancellation method, Mad Barn will make that method available.

There is no cancellation penalty unless one has been clearly disclosed to you before you enroll and is permitted by applicable law.

Changes or cancellations should be completed before an upcoming order is processed. Cancelling a subscription does not automatically cancel an order that has already been processed or shipped.

If you need assistance managing a subscription, contact Customer Service.

Subscription Pricing and Changes

Subscription discounts and prices are those disclosed when you enroll or as subsequently modified in accordance with these Terms and applicable law.

Mad Barn may change the price, discount, frequency options, or other terms applicable to future subscription orders. If a change is material, including a material price increase, we will provide advance notice and obtain additional consent when required by applicable law.

If you do not wish to continue following a notified change, you may cancel your subscription before the change takes effect.

Payment Problems

If a recurring payment cannot be processed, we may attempt to process the payment again, request an updated payment method, delay the order, or pause the subscription.

We will not intentionally continue charging a cancelled subscription except for an order properly processed before cancellation.

Subscription Communications

Mad Barn may send transactional communications relating to your subscription, including order confirmations, shipment notices, payment issues, renewal or recurring-order notices, price-change notices, and other communications required by law.

These transactional communications are separate from consent to receive promotional marketing.

9. Returns, Refunds, Exchanges, and Satisfaction Guarantee

Returns, refunds, exchanges, replacements, and store credits are governed by Mad Barn’s Refund Policy, which is incorporated into these Terms by reference.

Unless applicable law requires otherwise, the Refund Policy applicable to an order is the policy in effect when the order is placed.

Our Refund Policy explains Mad Barn’s satisfaction guarantee, eligibility requirements, treatment of damaged or delayed Products, refund processing, shipping costs, and purchases made through retailers or distributors.

If there is a conflict between these Terms and a specific right provided to you in the Refund Policy applicable to your purchase, the provision more favourable to you will apply unless prohibited by law.

Nothing in the Refund Policy or these Terms limits any additional refund, cancellation, warranty, or other rights that you may have under applicable law.

10. Custom Formulations

Mad Barn may offer custom manufacturing or formulation services subject to additional terms and approval requirements.

Where you provide a formula, nutritional specification, ingredient requirement, or other manufacturing instruction, you are responsible for the accuracy and nutritional appropriateness of the information you provide.

Mad Barn may review a customer-supplied formula for manufacturing feasibility, quality control, regulatory considerations, ingredient availability, or obvious formulation concerns. Unless Mad Barn expressly agrees otherwise in writing, such review does not constitute a representation or guarantee that a customer-supplied formula is nutritionally complete or appropriate for a particular animal.

Before production, Mad Barn may require you to approve the final formula or specification in writing.

Mad Barn will manufacture an approved custom formula according to the agreed specifications, subject to normal manufacturing tolerances, ingredient availability, quality-control requirements, and applicable law.

If you request that Mad Barn manufacture according to specifications supplied or expressly directed by you, you accept responsibility for claims or losses arising from the nutritional adequacy or suitability of those specifications to the extent the claim or loss results from your supplied specifications and not from Mad Barn’s negligence, manufacturing error, breach of agreement, or other conduct for which liability cannot lawfully be excluded.

Custom formulations may be subject to a separate Custom Formulation Agreement. If that agreement conflicts with these Terms regarding the custom formulation, the Custom Formulation Agreement will control for that transaction.

11. Consultations and Information Supplied by Customers

When requesting a diet evaluation, nutrition consultation, custom formulation, or other individualized service, you agree to provide information that is accurate to the best of your knowledge.

Mad Barn may rely on information you provide, including information concerning your horse’s diet, forage, body weight, workload, health history, medications, supplements, and management.

Recommendations may become outdated if that information changes.

A nutrition consultation or diet evaluation is not a veterinary examination and does not establish a veterinarian-client-patient relationship unless Mad Barn expressly informs you otherwise and the requirements for such a relationship have been satisfied.

12. Reviews, Comments, Photos, and Other User Content

You may have opportunities to submit reviews, comments, photographs, videos, testimonials, questions, or other content for publication on the Site or through Mad Barn’s public channels (“Public Content”).

You retain ownership of Public Content you create.

By intentionally submitting Public Content for publication, you grant Mad Barn a non-exclusive, worldwide, royalty-free, sublicensable license to host, reproduce, publish, display, distribute, format, and adapt that Public Content for purposes related to operating, promoting, and improving Mad Barn and its Products and Services.

This license continues for content that has already been published or incorporated into Mad Barn materials, but you may contact us to request removal of Public Content from future use where reasonably practicable.

You represent that you have the rights necessary to submit the Public Content and that its use as described above will not infringe the rights of another person.

You must not submit Public Content that is unlawful, fraudulent, defamatory, threatening, abusive, infringing, malicious, or intentionally misleading.

Mad Barn may moderate, decline, or remove Public Content where reasonably necessary to enforce these Terms or protect Mad Barn, our customers, other users, or third parties.

Private Communications

Information provided privately in connection with customer service, nutrition consultations, diet evaluations, custom formulations, account administration, or similar communications is not treated as Public Content merely because it has been submitted to Mad Barn.

Our collection and use of personal information is governed by our Privacy Policy.

13. Intellectual Property

The Site and its contents, including articles, databases, text, photographs, illustrations, graphics, videos, software, calculators, designs, trademarks, logos, product names, and other materials, are owned by Mad Barn or used under license and are protected by applicable intellectual property laws.

Subject to these Terms, Mad Barn grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Site and its content for your personal and non-commercial use.

Unless permitted by law or authorized by Mad Barn in writing, you may not:

reproduce or commercially redistribute substantial portions of the Site;
sell or commercially exploit Mad Barn content;
remove copyright, trademark, or proprietary notices;
falsely represent Mad Barn content as your own;
use Mad Barn trademarks or branding in a manner likely to create confusion regarding affiliation or endorsement;
circumvent technical restrictions protecting the Site;
systematically scrape or extract Site content for commercial republication, database creation, or machine-learning training without authorization; or
reverse engineer software or other protected technology except where applicable law expressly permits it.

These restrictions are not intended to prevent ordinary search-engine indexing carried out in accordance with Mad Barn’s technical instructions or other use expressly authorized by us.

All rights not expressly granted are reserved.

14. Copyright and Intellectual Property Complaints

Mad Barn respects the intellectual property rights of others.

If you believe content appearing on the Site infringes your copyright or other intellectual property rights, please contact us and provide sufficient information to identify:

the protected work or right;
the material you believe is infringing;
where the material appears on the Site;
your contact information;
the basis for your claim; and
any other information reasonably required to evaluate the complaint.

Where a statutory notice-and-takedown or counter-notification process applies, Mad Barn may require the information prescribed by that process.

15. Acceptable Use of the Site

You may not use the Site:

for unlawful or fraudulent purposes;
to interfere with the security or operation of the Site;
to introduce malicious software, viruses, or harmful code;
to attempt unauthorized access to accounts, systems, or data;
to impersonate another person or misrepresent your affiliation;
to collect personal information about others unlawfully;
to infringe another person’s intellectual property or privacy rights;
to send unauthorized bulk communications through Mad Barn systems; or
in a manner intended to disrupt or materially burden the Site or its infrastructure.

Mad Barn may take reasonable technical or legal measures to prevent misuse of the Site.

16. Privacy

Mad Barn’s collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Please review the Privacy Policy before providing personal information to Mad Barn.

Where applicable law requires consent for a particular collection, use, disclosure, electronic communication, or marketing activity, acceptance of these Terms does not replace any separate consent required by law.

17. Electronic Communications

When you place an order, create an account, enroll in a subscription, contact Mad Barn electronically, or otherwise use the Site, you agree that we may provide transaction-related communications electronically where permitted by law.

These communications may include order confirmations, receipts, shipping notifications, subscription communications, customer-service responses, account notices, policy notices, and other information relating to your relationship with Mad Barn.

Electronic communications may satisfy requirements that certain information be provided in writing where permitted by applicable law.

Agreement to these Terms does not, by itself, constitute consent to receive commercial electronic messages where separate consent is required.

18. Third-Party Websites and Services

The Site may contain links to third-party websites, services, payment providers, social media platforms, or other resources.

Mad Barn does not control third-party services and is not responsible for their content, availability, security, privacy practices, or terms.

A link to a third-party service does not necessarily constitute Mad Barn’s endorsement of that third party.

Your use of third-party services may be governed by separate agreements between you and the applicable third party.

19. Disclaimers

To the fullest extent permitted by applicable law, and except for any express warranty or guarantee provided by Mad Barn, the Site and Services are provided on an “as available” basis.

Mad Barn does not guarantee that the Site will always be uninterrupted, error-free, secure, or available at a particular time.

Although we make reasonable efforts to keep educational and Product information accurate and current, equine nutrition and veterinary knowledge evolve and individual circumstances vary. We do not guarantee that every article, calculator, recommendation, or other informational resource will be complete or appropriate for every horse or situation.

Nothing in this section excludes any warranty, condition, guarantee, right, or remedy that cannot lawfully be excluded or limited.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or restricts any non-waivable consumer right.

Subject to the preceding sentence, Mad Barn will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from use of or inability to use the Site or Services, to the extent such damages may lawfully be excluded.

This limitation does not apply to liability arising from Mad Barn’s fraud, fraudulent misrepresentation, wilful misconduct, or any other conduct for which liability cannot lawfully be limited.

You are responsible for using Products according to their labels and for obtaining appropriate veterinary advice where required. Mad Barn is not responsible for harm caused by misuse, improper storage, administration contrary to label instructions, use of a Product for an unintended species or purpose, or reliance on materially inaccurate information supplied by you, except to the extent Mad Barn is independently responsible for the harm under applicable law.

The limitations in this section apply only to the maximum extent permitted by applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Mad Barn and its directors, officers, employees, and agents harmless from third-party claims, damages, and reasonable costs arising directly from:

your unlawful use of the Site;
Public Content you submit that infringes another person’s rights;
your intentional or fraudulent violation of these Terms; or
customer-supplied custom-formulation specifications as described in Section 10.

This indemnity does not require you to indemnify Mad Barn for Mad Barn’s own negligence, breach of these Terms, unlawful conduct, or other liability that cannot lawfully be transferred to you.

22. Consumer Rights

These Terms are intended to operate alongside applicable consumer protection laws.

Nothing in these Terms excludes, restricts, waives, or modifies a warranty, condition, guarantee, statutory right, cancellation right, refund right, remedy, limitation period, jurisdictional right, or other consumer protection that cannot lawfully be excluded, restricted, waived, or modified.

If a provision of these Terms conflicts with a mandatory consumer protection law applicable to you, the mandatory law will apply to the extent of the conflict.

23. Suspension and Termination

You may stop using the Site at any time.

Mad Barn may suspend or terminate access to an account or Site feature if we reasonably believe you have materially violated these Terms, engaged in fraud or unlawful activity, threatened the security of the Site, or abused Mad Barn personnel, customers, or systems.

Termination of an account does not automatically cancel obligations arising from orders already placed or processed.

Provisions that by their nature should continue after termination, including intellectual property provisions, accrued payment obligations, disclaimers, limitations of liability, indemnities, and dispute provisions, will survive to the extent permitted by law.

24. Changes to These Terms

Mad Barn may update these Terms from time to time to reflect changes to our business, Products, Services, technology, or legal obligations.

The current version will be posted on the Site with its “Last Updated” date.

Changes will generally apply prospectively from their stated effective date.

Where a material change affects an existing subscription, recurring payment arrangement, or other continuing consumer agreement, Mad Barn will provide notice and obtain consent when required by applicable law.

Your continued use of the Site after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law. If applicable law requires additional notice or affirmative consent, we will follow those requirements.

25. Governing Law and Disputes

Subject to any mandatory rights available to you under the laws of your place of residence, these Terms and disputes relating to these Terms, the Site, or purchases made directly from Mad Barn are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles.

Subject to any right you may have under applicable consumer protection law to bring a proceeding elsewhere, disputes that must be resolved in court will be submitted to a court of competent jurisdiction in Ontario, Canada.

Nothing in this section prevents either party from exercising a statutory right or remedy that cannot lawfully be waived.

26. Force Majeure

Mad Barn will not be responsible for delay or failure to perform an obligation caused by circumstances beyond our reasonable control, including severe weather, natural disasters, fire, labour disruption, transportation interruptions, carrier failures, governmental action, war, civil unrest, widespread telecommunications failures, or interruptions in the supply of critical materials.

This provision does not eliminate any refund, cancellation, delivery, or other consumer right that applies despite such circumstances.

27. General Provisions

Severability

If a provision of these Terms is found to be invalid or unenforceable, it will be interpreted or limited to the minimum extent necessary to make it enforceable where legally permitted. The remaining provisions will continue in effect.

No Waiver

Mad Barn’s failure to enforce a provision of these Terms on one occasion does not waive the right to enforce it later.

Assignment

You may not transfer your contractual rights or obligations under these Terms without Mad Barn’s consent where the transfer would materially affect Mad Barn’s rights or obligations.

Mad Barn may transfer its rights and obligations in connection with a merger, acquisition, corporate reorganization, sale of assets, or similar transaction, subject to applicable law and without reducing your existing consumer rights.

Entire Agreement

These Terms, together with the Privacy Policy, applicable Refund Policy, order-specific terms, subscription disclosures, and any separate agreement expressly entered into between you and Mad Barn, constitute the applicable agreement regarding your use of the Site and purchase of Products or Services.

Where a separate written agreement expressly states that it overrides these Terms, that agreement will control to the extent of the conflict.