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Frontiers in veterinary science2019; 6; 56; doi: 10.3389/fvets.2019.00056

Being Nice Is Not Enough-Exploring Relationship-Centered Veterinary Care With Structural Equation Modeling. A Quantitative Study on German Pet Owners’ Perception.

Abstract: During the last years, the philosophy of relationship-centered care gained increasing attention in veterinary medicine. Relationship-centered care is based on a joint venture between pet owner and veterinarians and therefore offers the opportunity to satisfy the pet owners' need for participation in medical decision-making and to provide the best care for the patient. Although research on relationship-centered care in the veterinary consultation is still limited, the available findings suggest that the characteristics of relationship-centered care reflect the pet owners' expectations on satisfactory veterinary care. In this study a quantitative survey was conducted among German pet owners that collected information regarding their perception of the veterinarians' communication during the last appointments. Questionnaires were available online and paper-based. Data were analyzed using exploratory factor analysis and structural equation modeling using SAS. First aim of the study was to explore structural equation modeling (SEM) as an opportunity to evaluate quantitative data in the field of research on relationship-centered care. Further, SEM was used to evaluate associations between the implementation of different characteristics of relationship-centered care in the veterinary practice (empathic communication, partnership-building) and latent outcome variables regarding the pet owners (pet owners' need for further information, consultation of competing health care providers). = 1,270 valid questionnaires were completed. Participants owned small companion animals (55.6%), horses (7.6%), or both (36.9%) within the last 2 years. Results of SEM suggest that partnership-centered and empathic communication decreased the pet owners' needs for further information (e.g., from online sources) and their need to consult alternative health providers (e.g., homeopaths). Especially addressing the pet owners' worries and fears, discussing pros and cons of diagnostic and therapeutic options as well as providing the required amount of information were shown to be large influence factors within the model. Therefore, veterinarians are recommended to implement the concept of partnership-centered care in their daily practice, for it may increase pet owners' loyalty and satisfaction. Results may motivate future research in this field. Further development of the proposed model assumptions may enable valuable progress in the field of quantitative research on relationship-centered care.
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Publication Date: 2019-02-28 PubMed ID: 30873422PubMed Central: PMC6403131DOI: 10.3389/fvets.2019.00056Google Scholar: Lookup
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Summary

This research summary has been generated with artificial intelligence and may contain errors and omissions. Refer to the original study to confirm details provided. Submit correction.

This research study examines relationship-centered veterinary care in Germany to understand how aspects of this approach influence pet owners’ responses, specifically their need for further information and their inclination to seek alternative healthcare providers. The study revealed that partnership-building and empathic communication reduced pet owners’ need for additional information and consultation with alternative providers.

Research Context and Methodology

  • The research focuses on the philosophy of relationship-centered care in veterinary medicine, which suggests a partnership between pet owners and veterinarians. This approach aims to satisfy pet owners’ needs for participation in the decision-making process pertaining to their pets’ health.
  • The study collected data through a quantitative survey administered to German pet owners. It gathered information about their perception of their veterinarians’ communication during recent appointments. The survey was available online as well as in a paper-based format.
  • Using Structural Equation Modeling (SEM), a statistical technique, and Exploratory Factor Analysis via the software SAS, the responses were then analyzed. SEM was employed to evaluate associations between aspects of relationship-centered care and pet owners’ responses.

Study Sample and Results

  • The sample for the study consisted of 1,270 valid responses. Majority of the participants owned small companion animals, horses, or both.
  • The results showed a significant influence of partnership-centered and empathic communication over pet owners’ needs. These aspects of care reduced the pet owners’ need to seek further information from sources like the internet or alternative health providers.
  • Veterinary practices that addressed pet owners’ concerns, discussed the pros and cons of treatment options, and provided an adequate amount of information had a substantial effect on pet owners’ responses.

Conclusion and Recommendations

  • The research supports the implementation of relationship-centered care in veterinary practice, as it seems to increase pet owners’ satisfaction and loyalty. Especially, strategies focusing on partnership building and empathetic communication showed high efficacy.
  • The researchers recommend that future studies should focus on further refining the proposed model assumptions, which could lead to valuable advancements in the field of quantitative research on relationship-centered care.

Cite This Article

APA
Küper AM, Merle R. (2019). Being Nice Is Not Enough-Exploring Relationship-Centered Veterinary Care With Structural Equation Modeling. A Quantitative Study on German Pet Owners’ Perception. Front Vet Sci, 6, 56. https://doi.org/10.3389/fvets.2019.00056

Publication

Frontiers in veterinary science
ISSN: 2297-1769
NlmUniqueID: 101666658
Country: Switzerland
Language: English
Volume: 6
Pages: 56
PII: 56

Researcher Affiliations

Küper, Alina M
  • Department of Veterinary Medicine, Institute for Veterinary Epidemiology and Biostatistics, Freie Universität Berlin, Berlin, Germany.
Merle, Roswitha
  • Department of Veterinary Medicine, Institute for Veterinary Epidemiology and Biostatistics, Freie Universität Berlin, Berlin, Germany.

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